Frequently Asked Questions

Opening an account is simple and can be done online or by visiting any of our branches. You'll need valid ID, proof of address, and initial deposit. Our online application takes just 10 minutes, and you can start banking immediately after verification.

We offer competitive fee structures with many accounts having no monthly maintenance fees. ATM fees, overdraft fees, and international transaction fees may apply. Check our fee schedule or contact us for detailed information about your specific account type.

Your security is our priority. We use bank-level 256-bit SSL encryption, two-factor authentication, and continuous monitoring for suspicious activity. Our mobile app includes biometric login options, and we never store sensitive information on your device.

Minimum balance requirements vary by account type. Our basic checking account has no minimum balance, while premium accounts may require $500-$2,500. Savings accounts typically require a $100 minimum balance. Contact us to find the right account for your needs.

Loan and credit card applications can be submitted online, by phone, or in-branch. You'll need proof of income, employment verification, and credit history. Pre-qualification is available online with no impact on your credit score.

Contact us immediately at +1 (234) 500-0975 or through our mobile app to report lost/stolen cards. We'll instantly freeze your card and expedite a replacement. You're protected from unauthorized transactions when reported promptly.

Credit limit increases can be requested online, by phone, or through our mobile app. We review your payment history, income, and credit score. Automatic increases are also considered for accounts in good standing after 6 months.

Our customer support is available 24/7 for account emergencies and urgent issues. General support is available Monday-Friday 8 AM-8 PM, and weekends 9 AM-5 PM. Live chat and email support are also available through our website and mobile app.